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Missing Tickets After Paid
Good morning, support One of our clients has been experiencing ticket loss even when the Ticket has been settled. The most recent was: On 02/Oct/2024 Ticket numbers 1481 and 1491 (Missing from all...
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SambaPOS 5 crashes on start-up in WIndows 11
Hi first of all thank you to all doing this great POS, we are testing it right now for our resort here in Thailand… Most of the issues we encountered I was able to find a resoluton here on the forums,...
View ArticleTerminals connect and don't connect to SQL
While I have read a lot in the forum about the issues with connecting from other terminals to the sql server and all the issues with the Firewalls, I was able to properly set the exceptions and...
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Bump Bar Kitchen Display
Hello. i did the bump bar tutorial that was shown and tried to do table-table orders. its good but i cant group the items as the ss shows. it just shows the group tag above every item. i want it to be...
View ArticleMicrosoft.Practices.Prism Error
In the version 5.7.12 there are crashed that are happening often enough to warrant concern. I am not sure exactly whats causing them. These errors are way more frequent than they are actually logged....
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KDS Setup issues
Hi, I set up the KDS system as per the Knowledgebase article (https://kb.sambapos.com/en/8-9-how-to-configure-sambapos-kds/) but face a few issues… In the kdsadmin.sambapos.com I can not unselect all...
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ERROR: Invalid Name Space
one of my terminals is showing this on the login screen and i cant log in , it just crushes after that How do i fix this, i tried reinstalling sambapos but still no fix, i downloaded latest 5.7.12 and...
View ArticleThe cloud file provider is not running
Just installed the latest samba, from a very previous version. All was okay on the POS, but ive installed on my laptop to connect to it, but ive ran into a problem before I even try and connect to the...
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Error on startup of Samba
Hi, I get the following error when opening up Samba on the Main PC. 1 post - 1 participant Read full topic
View ArticleImpossible to activate my licence on SambaPos 5.7.14
Hi, I’ve been trying all day to install and activate my licence on SambaPos 5.7.14 but impossible. The softwware displays “Unregistered Trial”/“Demo” and inside the software there is no way to...
View ArticleFreezing Issue caused by network printers
My main issue with Samba POS is that it freezes when it can not find the network printers. If your Samba POS v5 is moving slow or is Freezing this can be a sign that 1 of your network printer is...
View ArticleInstallation problems
I have had the worst experience in any application ever. 8 times on new windows install and it gave me the same error message. “please restart application current problem saved in log file” [Exception...
View ArticleSambaPOS v5 crashing
Hi, We have been using SambaPOS for many years, sometimes it crash, but now is very often. Here is the log. Thinking that is was a memory problem I upgraded the computer to 64Gb of memory. Any clue?...
View ArticleProblem with Barcode tag in printer template
I just recently updated to 5.7.14 With this update I have a problem printing a barcode on a receipt. It is throwing this popup error: There is a problem Message: Length can not be less than zero....
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Message server connection error
hello everyone i tried following steps for installing samba pos from sql setup and messaging server tutorial but i keep getting two errors 1- while testing the message server connection,it fails...
View ArticleCrash Report Help
Since I can’t successfully email support, I thought I will post this here to see if anyone can help? We have a client and their system is keep crashing. this is the log file. Any help would be...
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Unable to Add New User
Hi Team, I’ve just upgraded to 5.7.14, initially no issues but I’ve just discovered that I can’t add a new user. No Save button. I assume it’s down at the bottom but it’s off the page and there’s no...
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User name in report
Hello i have a user who appears as * in the user sales report and when i check my users there is no user who is registered as *.what could be the issue? 14 posts - 3 participants Read full topic
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Ticket closes when i select entity
I’ve already searched the forum and noticed that this has already happened to someone, but I haven’t found an answer. Ticket closed after entity selected - no Close Ticket action called V5 Question...
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You Cant Display this Ticket MC3
The client has suddenly received this error on MC3. There have been no new users or changes to user access levels. Anyone here have this error or any help on how to handle this issue? 2 posts - 2...
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